Postal surveys

Quality responses at a lower price

The internet pervades the 21st century. But postal surveys are still a valuable research technique. You need to use incentives and reminders carefully. But postal survey response rates and quality of response are often better than other surveys. However generally, they cost only a fraction of the amount compared with face-to-face or telephone surveys.

Why do postal surveys provide such great value?

As with online surveys, postal surveys offer people time to consider questions. They can answer when it’s convenient to them. You can also include stimulus material such as packaging photos. With a postal survey, people can refer to other material and talk with other household members if required.

A truly random sample

It’s much easier to contact a random sample of the population through the post compared with face-to-face methods. By its very nature, face-to-face sampling inevitably tends to cluster in areas of larger populations such as towns and cities.

Reach those without internet or email

It could be that your target audience don’t really use email or only have limited access to the internet. A thoughtful, well-written survey received through the post is the perfect way to contact them.

Next steps

Would you like to discuss how postal surveys could help your business or organisation? Call us on 0800 6523740, email us at, or complete our enquiry form.

  • The whole experience was completely painless. PCP didn’t just take the brief from me – they adapted my questionnaire, made some useful comments and were especially insightful with their conclusions. They are big enough to know what they are doing but small enough to give a really good personal service. I would give them 10 out 10. I will continue to use them and have already recommended them to others.

    Chris DavisCEO of Graduate Coach
  • We have commissioned several surveys with PCP in the last few years. PCP are very flexible and able to meet tight deadlines. They always go the extra mile to ensure that we get what we need from each project.

    Alistair Lockhart (Insight Director)Get Savvy, Leeds
  • Working with PCP is a pleasure – they are my ‘go to’ research company. I have worked with them for two years and nothing has ever been too much to ask. Peter in particular is always very helpful and happy to answer numerous questions. He always offers his expertise too so that you feel in safe hands throughout working with them. The whole team are polite, flexible and always happy to help. On many occasions I have given very tight deadlines and PCP has never let me down. I would definitely recommend working with them.

    Emma PrinceConsultant at Claremont Comms
  • We used PCP to collect a large bank of data for a project on charitable giving. From first contact through to delivery the service was reliable, fast and efficient. They clearly have a great understanding of the research process and were able to provide useful insights at every stage of the process. The end result was a high reliable dataset, delivered ahead of schedule, which has already put to good use in various projects.

    Dr David Hart (Principal Lecturer & Programme Director) Newcastle Business School, University of Northumbria

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