Sectors: Public services and utilities

Public services and utilities

Over 5 million people are employed within the public services. This is around a quarter of the UK’s working population. (Source: Oscar Research) Public utilities are another important source of employment. Here demand can change dramatically over time. For example, domestic energy consumption has risen 23% in the last 30 years. (Source: CareerPilot) Public services market research helps your organisation or business plan for the future.

Specialist public service areas

Please take a look at our Education, Government and local government and Healthcare and medical sections.

What can market research do?

We have an enormous amount of experience of working with the public sector. Past projects have included:

  • Checking customer service satisfaction levels for police authorities

Public services market research techniques

We offer many services to support the public sector and utilities providers. These range from face-to-face interviews to data analysis, observational research to telephone interviews. A full list of everything we provide is available in our Services section.

Case studies

Qualified and experienced

We are qualified to deal with young people and vulnerable groups. All our public services and utilities market researchers are DBS checked.

Next steps

Would you like to discuss how we could help you? Email us at, call 0800 6523740 or fill in our enquiry form.

  • We have commissioned several surveys with PCP in the last few years. PCP are very flexible and able to meet tight deadlines. They always go the extra mile to ensure that we get what we need from each project.

    Alistair Lockhart (Insight Director)Get Savvy, Leeds
  • We used PCP to collect a large bank of data for a project on charitable giving. From first contact through to delivery the service was reliable, fast and efficient. They clearly have a great understanding of the research process and were able to provide useful insights at every stage of the process. The end result was a high reliable dataset, delivered ahead of schedule, which has already put to good use in various projects.

    Dr David Hart (Principal Lecturer & Programme Director) Newcastle Business School, University of Northumbria
  • The whole experience was completely painless. PCP didn’t just take the brief from me – they adapted my questionnaire, made some useful comments and were especially insightful with their conclusions. They are big enough to know what they are doing but small enough to give a really good personal service. I would give them 10 out 10. I will continue to use them and have already recommended them to others.

    Chris DavisCEO of Graduate Coach
  • Working with PCP is a pleasure – they are my ‘go to’ research company. I have worked with them for two years and nothing has ever been too much to ask. Peter in particular is always very helpful and happy to answer numerous questions. He always offers his expertise too so that you feel in safe hands throughout working with them. The whole team are polite, flexible and always happy to help. On many occasions I have given very tight deadlines and PCP has never let me down. I would definitely recommend working with them.

    Emma PrinceConsultant at Claremont Comms

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