Public Services and Utilities Market Research Consultants, York - PCP Market Research

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Public Services and Utilities Market Research Consultants

Mystery shopping to assess service levels at police helpdesks

This client, a Police Authority, is an independent body responsible for monitoring the work of its Constabulary. Some of their many responsibilities include maintaining professional standards within the Force and reviewing…

Mystery shopping to assess customer service

This public sector client provides a business information service to individuals and small and medium sized businesses. A series of projects, commissioned over several years, was conducted on behalf of one regional office…

Understanding customer attitudes for a water company

Understanding levels of customer satisfaction allows public service providers to assess how they are meeting local needs and what they can do to improve. As part of its five year review this waterworks company wanted to update…

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