Mystery Shopping Services, Mystery Shopper Consultants in York - PCP Market Research

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Mystery Shopping

Mystery shopping on behalf of a major UK supplier to assess levels of customer service.

This mystery shopping research on behalf of a leading UK based supplier is used to assess the level of customer service to trade and retail customers over time. As our client’s business has grown from 3 to over 50 branches,…

Mystery shopping to assess service levels at police helpdesks

This client, a Police Authority, is an independent body responsible for monitoring the work of its Constabulary. Some of their many responsibilities include maintaining professional standards within the Force and reviewing…

Mystery shopping to assess customer service

This public sector client provides a business information service to individuals and small and medium sized businesses. A series of projects, commissioned over several years, was conducted on behalf of one regional office…

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