Charity and Voluntary Organisation Research, Brand Awareness, York - PCP Market Research

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Charity and Voluntary Market Research

Assessing levels of customer satisfaction with the services of an independent charity.

This national charity wished to understand how satisfied customers who had benefited from their assistance were with the help they had received and whether any improvements to the service could be suggested.

Research among charities and voluntary organisations to understand the issues associated with increased accountability.

Charities and voluntary organisations are increasingly having to behave like businesses in order to survive, but many struggle to recruit the staff with the necessary skills to operate in this manner. For example, time spent…

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